Introduction

As individuals ascend to supervisory roles and managerial positions, they encounter the necessity for refined skills and knowledge to excel further in their careers. Achieving success in these leadership roles hinges on effective management of people, projects, and priorities, as well as leading teams with competence. This course offers a robust framework for grasping the fundamental elements that drive leadership success and management effectiveness, complemented by a comprehensive set of vital skills tailored for leaders and managers.

Course Objectives

• Grasp the distinctions between leadership and management
• Investigate the primary factors contributing to successful leadership and effective management
• Acquire a suite of crucial skills for effective leadership and management, including:

• Establishing Objectives and Fostering Motivation
• Enhancing Influence and Impact
• Excellence in Customer Relations
• Mastery of Emotional Intelligence
• Effective Delegation Techniques
• Strategies for Efficient Time Management
• Skills in Listening, Providing Feedback, Appraisal, and Continuous Learning
• Handling Conflicts and Challenges
• Overseeing Performance Management
• Techniques for Effective Reporting to Higher Management
• Understanding Financial Accountability (Profit and Loss)
• Coaching Techniques to Boost Performance
• Navigating Change and Transitions
• Fostering Personal Growth
• Developing a Personal Growth Plan Based on Acquired Skills

Target Audience

• Supervisors
• Managers
• Team Leaders
• Aspiring Leaders
• Human Resources Professionals
• Business Executives
• Project Managers

Course Outline

Day 1: Core Leadership Competencies

• Distinguishing Leadership from Management
• How Effective Leadership Enhances Performance
• Routine Leadership Practices: Daily, Weekly, Monthly
• Essential Leadership and Management Skills Overview
• Self-Assessment in Leadership

Day 2: Operational Leadership – Managing People, Priorities, and Projects

• Techniques for Handling Distractions and Valuing Time
• Mastery of Prioritization and Organizational Skills
• Articulating and Transmitting Vision, Mission, and Objectives
• Collaborative Strategies for Goal Achievement
• Project Management Essentials for Leaders
• Modern Tools and Approaches for Coordination in the Digital Era

Day 3: Enhancing Team Performance

• Cultivating a Positive Team Mindset and Dynamics
• Identifying and Overcoming Performance Barriers
• Leveraging Emotional Intelligence for Influential Leadership
• Promoting Teamwork and Trust
• Deep Listening and Reflective Practices for Team Learning
• Adaptive Leadership Techniques

Day 4: Excellence in Communication for Leaders

• Strategies for Leadership and Management Communication
• Building Rapport and Credibility with Your Team
• Advanced Questioning and Listening Techniques
• Methods to Enhance Persuasiveness and Resolve Conflicts
• Negotiation Skills for Achieving Mutual Agreements

Day 5: Effective Management of Personnel and Change

• Change Management Theories: Understanding Resistance and Facilitating Ease in Transition
• Coaching for Enhanced Performance: Effective Feedback Mechanisms
• Managing Difficult Conversations and Resolving Conflicts
• Strengthening Professional Relationships (Managing Upwards and Downwards)
• Structuring a Personal Development and Growth Plan
• Recap of Key Leadership and Management Skills