EXECUTIVE SUMMARY

This course is designed to build foundational leadership and supervisory competencies essential for emerging and current leaders. It provides practical tools, structured frameworks, and real-world scenarios to strengthen participants’ abilities to manage teams, drive performance, and foster professional development. Through a balance of theory and application, trainees will gain the confidence and clarity needed to lead with purpose and empower their teams for success.

INTRODUCTION

Leadership at the supervisory level plays a pivotal role in shaping organizational culture, aligning team performance, and translating strategy into results. This course addresses the core responsibilities and challenges faced by supervisors today, from managing people to solving problems, delegating tasks, giving feedback, and leading with integrity. It equips participants with the mindset and capabilities required to transition from individual contributors to effective team leaders. Whether in the private or public sector, the skills developed in this training are critical for building high-performing teams and sustainable leadership pipelines.

COURSE OBJECTIVES

• Identify key leadership competencies and apply them in supervisory roles
• Demonstrate effective communication, motivation, and performance management skills
• Develop problem-solving techniques and decision-making frameworks
• Practice giving constructive feedback and coaching for growth
• Strengthen team collaboration, delegation, and accountability practices
• Understand emotional intelligence and its impact on leadership

TARGET AUDIENCE

• Newly appointed or aspiring supervisors
• Team leaders and junior managers
• High-potential staff preparing for leadership roles
• Professionals in both public and private sectors
• HR professionals involved in leadership development

COURSE OUTLINE

Day 1: The Role of a Supervisor

• Transitioning from team member to team leader
• Responsibilities, challenges, and key competencies
• Establishing credibility and authority

Day 2: Communication & Motivation

• Communicating with clarity and confidence
• Motivation theories and practical techniques
• Active listening and managing difficult conversations

Day 3: Managing Performance & Giving Feedback

• Setting goals and expectations
• Performance reviews and real-time feedback
• Coaching, mentoring, and development plans

Day 4: Delegation, Problem Solving & Decision Making

• Effective delegation strategies
• Identifying root causes and problem-solving tools
• Decision-making under pressure

Day 5: Building Teams & Leading with Integrity

• Team dynamics and collaboration
• Conflict resolution and trust-building
• Leading by example and emotional intelligence

COURSE DURATION

This course is available in different durations:

• 1 week (intensive training)
• 2 weeks (moderate pace with additional practice sessions)
• 3 weeks (comprehensive learning experience)

The course can be attended in-person or online, depending on the trainee's choice.

INSTRUCTOR INFORMATION

This course is facilitated by experienced leadership and HR development consultants with international experience in coaching, team development, and organizational performance improvement.

F&Q

• Who should attend this course? Supervisors, team leaders, aspiring managers, and HR professionals focused on leadership development.
• What are the key benefits of this training? Stronger leadership foundation, practical supervision tools, improved communication, and certified training credentials.
• Do participants receive a certificate? Yes, all participants will receive a certificate upon successful completion of the course.
• What language is the course delivered in? The course is available in English and Arabic.
• Can I attend online? Yes, you can attend in-person in one of the cities, online, or in-house at your company.

CONCLUSION

Supervisors are the vital link between strategy and execution. This course provides participants with the skills, mindset, and confidence to become inspiring leaders and effective managers. With practical tools and personalized guidance, attendees will leave equipped to manage teams, solve problems, and contribute significantly to their organizations’ success.