EXECUTIVE SUMMARY

This course equips participants with the essential skills and strategies to lead confidently during high-pressure situations and organizational crises. Through real-world case studies, simulation exercises, and scenario planning, attendees will learn how to stay composed, make timely decisions, manage stakeholders, and protect their organization’s reputation during challenging times.

INTRODUCTION

Crisis situations test the true capabilities of leaders. This course introduces participants to the fundamentals of crisis management and leadership under pressure. It emphasizes critical thinking, calm communication, and agile decision-making. Whether managing emergencies, organizational disruptions, or reputational threats, this program prepares leaders to take decisive action while inspiring confidence in their teams.

COURSE OBJECTIVES

• Identify different types of crises and their organizational impact
• Apply structured frameworks for crisis response and risk mitigation
• Communicate clearly and assertively during stressful conditions
• Make sound decisions under time pressure and uncertainty
• Manage internal and external stakeholders during emergencies
• Build organizational resilience and post-crisis recovery plans

TARGET AUDIENCE

• Senior executives and department heads
• Public and private sector leaders in the GCC
• Emergency response and crisis management teams
• Corporate communication and PR professionals
• Risk and compliance officers

COURSE OUTLINE

Day 1: Understanding Crisis Dynamics

• Defining a crisis and its types
• Phases of crisis: warning, impact, recovery
• Early signals and risk indicators

Day 2: Crisis Response Frameworks

• Strategic and tactical response models
• The crisis management team and roles
• Business continuity and contingency plans

Day 3: Communication in Crisis

• Internal and external messaging
• Media handling and spokesperson skills
• Transparency, empathy, and clarity

Day 4: Decision-Making Under Pressure

• Scenario planning and role-playing
• Managing conflicting priorities and time pressure
• Maintaining team morale and control

Day 5: Post-Crisis Leadership

• Lessons learned and process improvement
• Crisis debriefing and documentation
• Building resilience and institutional readiness

COURSE DURATION

This course is available in different durations:

• 1 week (intensive training)
• 2 weeks (moderate pace with additional practice sessions)
• 3 weeks (comprehensive learning experience)

The course can be attended in-person or online, depending on the trainee's choice.

INSTRUCTOR INFORMATION

The course is delivered by crisis leadership experts with global and regional experience in managing high-stakes scenarios across industries.

F&Q

• Who should attend this course? Executives, team leaders, PR professionals, and anyone responsible for crisis response and management.
• What are the key benefits of this training? Enhanced readiness, effective response planning, and strong communication during crisis.
• Do participants receive a certificate? Yes, all participants will receive a certificate upon successful completion of the course.
• What language is the course delivered in? The course is available in English and Arabic.
• Can I attend online? Yes, the course is available online, in-person, or in-house upon request.

CONCLUSION

This course empowers leaders to respond to crises with confidence and strategic clarity. With a practical, action-focused curriculum, participants gain tools to protect their teams and reputations while navigating uncertainty.