Introduction

This Corporate Risk & Crisis Management training course provides participants with foundational knowledge in detecting, averting, and managing crises effectively. It delves into the criticality and complexities involved in Crisis Management, essential for safeguarding human lives, financial stability, and organizational reputation.

Throughout this course, participants will engage in Crisis Management practices ranging from preparatory activities to training and adherence to regulations. We will examine various crisis phases, discuss the operational structure of Crisis Management, and outline the roles, responsibilities, and procedures. The course underscores the necessity of robust communication skills and the ability to make swift, decisive actions during various crisis stages: pre-crisis, mid-crisis, and post-crisis, focusing on recognizing and rectifying common vulnerabilities to enhance strategies.

Course Objectives

• Acquire an understanding of essential terms related to Crises & Crisis Management.
• Examine different phases of a Crisis.
• Outline the steps in the Crisis Management process.
• Clarify the Roles & Responsibilities of the Crisis Management Team.
• Formulate a thorough Crisis Management Plan.
• Establish a Crisis Management Command Center.
• Construct a Crisis Management Checklist.
• Differentiate between Crisis Management and Risk Management.

Target Audience

• Risk / Compliance Management Function
• Internal Audit Function
• Internal Control Function
• Security / Safety / Facility Management Functions
• Governing Body & CEO Level
• Executive Management and Directors
• Senior Management and Middle Management

Course Outline

Day 1: Overview of Crisis Management

• Definitions: Crisis and Crisis Management
• The Necessity of Crisis Management
• Categorization of Crises
• Crises Involving Non-Physical Damage
• Crises Involving Physical Damage
• Business Continuity Plan (BCp)
• Development of a Prevention Plan
• Formulation of an Emergency Response Plan
• Creation of a Business Resumption Plan
• Integration of Crisis Management within (BCP)

Day 2: Process of Crisis Management

• Exploration of Crisis Stages
• Introduction to the Pre-Crisis Stage
• Management during the Acute-Crisis Stage
• Review of the Post-Crisis Stage
• Sequential Steps in Crisis Management

Day 3: Framework of Crisis Management

• The Executive Management Team (EMT)
• Responsibilities of the EMT during Different Crisis Stages
• The Crisis Management Team (CMT)
• Duties and Responsibilities of the CMT
• Practice Drills for the CMT

Day 4: Structure of Crisis Management

• The Crisis Communications Team
• Policies on Crisis Communication
• The Comprehensive Crisis Management Plan (CMP)
• Establishment of the Crisis Management Command Center
• Compilation of a Crisis Management Checklist

Day 5: Implementation of the Crisis Management Plan

• Execution of Crisis Management Plan Rehearsals
• Goals of the Drill
• Planning Phase of the Exercise
• Conducting the Drill
• Assessment of the Drill
• Revision of the Crisis Management Plan
• Comparison between Crisis Management and Risk Management