Introduction

The position of Supervisor is pivotal in any organization. But what exactly does being a Supervisor entail, and how can one enhance their effectiveness in this role?

This Building Core Leadership & Supervisory Competencies training course is designed to help participants in supervisory positions grasp their roles thoroughly, comprehend the organization’s expectations, and hence perform more effectively as Supervisors. It delves into the crucial elements of the supervisory role, with a focus on leadership, management, and enhancing workplace efficacy. This includes honing communication and interpersonal skills, alongside developing problem-solving skills and managing performance. A strong focus will be placed on teamwork and team building to promote comprehensive development, which is crucial for anyone in a supervisory capacity.

Course Objectives

• Grasp the distinctions between leadership and management and enhance your self-awareness.
• Recognize personal limitations, expand your self-awareness, and learn to address challenges that stem from these insights.
• Utilize time management skills and problem-solving strategies to better your decision-making.
• Cultivate effective interpersonal techniques to boost communication and manage others more efficiently.
• Implement coaching and feedback strategies to enhance performance management.
• Enhance team unity and positively affect production through your managerial actions.

Target Audience

• Aspiring Leaders
• New Managers/Supervisors
• Seasoned Managers/Supervisors
• Mid-Level Managers
• Leaders of Cross-Functional Teams
• Project Managers
• HR Professionals
• Entrepreneurs and Small Business Owners
• Government and Public Sector Managers

Course Outline

Day 1: Leadership: From Self-Awareness to Growth

• Understanding Leadership
• Key Competencies of Effective Leaders
• Various Leadership Styles, Attributes, and Qualities
• VUCA Leadership: Adapting to the New Normal
• Leveraging Personal Power and Emotional Intelligence
• From Self-understanding to SWOT Analysis
• Leadership Evaluations

Day 2: Leading with Positive Interaction and Influence

• Cultivating Positive and Inspirational Leadership
• The Psychology Behind Personal Interaction and Motivation
• Essential Interpersonal Engagement Techniques
• Skills and Techniques for Effective Influence
• Mastering Social Networking - Effective Room Navigation
• The Strategy of Social Negotiation

Day 3: Building Client Relationships

• Identifying Key Clients and Customers
• Five Fundamental Strategies for Sustainable Client Relationships
• Networking and Influencing in Business
• Utilizing Social Media for Business Communications and Relationship Building
• Establishing Long-term Partnerships Based on Trust and Integrity

Day 4: Leadership for Sustainable Growth

• Fostering a Growth-Oriented Environment
• Establishing Vision and Values
• Setting Organizational Goals and Targets
• Developing and Communicating Clear Business Objectives
• Leadership Communication Strategies

Day 5: Driving Organizational Success

• Leadership in Times of Change
• Strategic and Future-oriented Planning
• Planning for Organizational Success: Succession Planning Strategies
• Celebrating Success within the Organization
• Next Steps and Future Directions

Day 6: The Significance of the Supervisory Role within the Organization

• The Critical Role of Supervisors in Organizational Success
• The Dichotomy of Managing and Leading as a Supervisor
• Understanding the Power Dynamics within Supervision
• Defining Supervisory Competencies and Behaviors
• Fostering Innovation and Continuous Improvement
• Upholding Personal Accountability, Reliability, Integrity, and Honesty

Day 7: Problem Solving, Decision Making, and Time Management

• Identifying and Defining Problems
• Risk Assessment and Problem Analysis
• Exploring Problem Solving Models and Techniques
• Understanding Decision-Making Processes
• Managing Time Effectively
• Prioritizing Tasks for Yourself and Others
• Resource Allocation

Day 8: Mastering Communication and Interpersonal Skills

• Addressing Communication Obstacles
• Harnessing the Power of Questioning
• Developing Active Listening Capabilities
• Influencing Outcomes and Effects
• Mastery in Persuasion and Negotiation
• Assertive Conflict Management Techniques
• Conducting Effective Meetings

Day 9: Managing Your Team for Optimal Results

• Enhancing Team Development Factors
• Boosting Team Performance
• Understanding Group Dynamics
• Strategies for Job Enrichment and Motivation
• Effective Task Delegation

Day 10: Developing Your Team and Others

• Understanding Learning Processes
• Strategies for Positive Development: Training and Development Planning
• Coaching for Individual and Team Enhancement
• Providing Effective Feedback to Maximize Performance