Introduction
This Advanced Mediation Skills training course delves into sophisticated, innovative techniques and strategies for both single and multiparty mediations. The course aligns the most recent theoretical advancements and international best practices within the mediation arena. Participants will conclude this course with a profound comprehension of advanced methods and tactics that are applicable in various business settings.
Course Objectives
- Grasp a variety of sophisticated methods for mediating disputes
- Acquire enhanced insights into practical tools for conflict analysis
- Broaden their spectrum of advanced mediation skills, tools, and strategies
- Effectively pinpoint and scrutinize both existing and potential conflicts within their organizations
- Formulate an assortment of highly effective tools and strategies for resolving conflicts, particularly useful in complex multiparty mediations
Target Audience
- Experienced Mediators
- HR Professionals
- Organizational Leaders and Executives
- Legal Professionals
- Project Managers
- Conflict Resolution Consultants
- International Business Mnagers.
- Government Officials and Diplomats
Course Outline
Day 1
- Approaches to Mediation & Conflict Management
- Understanding the Role of Perception and Cognitive Biases
- Insights into the Neuroscience of Conflict
- Government Officials and Diplomatsict
- The Dynamics of the Conflict Triangle
- Overview of Mediation and the Alternative Dispute Resolution Spectrum
- Detailed Examination of Mediation Processes and Principles
- Assessment of Personal Conflict Styles
- Application of Practical Mediation Techniques
Day 2
- Mastery of Effective Mediation Skills and Techniques
- Exploration of Conflict Analysis Tools
- The Impact of Emotional Intelligence in Mediation
- Developing Trust, Rapport, and Cooperation
- The Significance of Non-verbal Communication
- Techniques of Informal and Shuttle Mediation
- Strategy Selection to Navigate Mediation
- Crafting a Mediation Plan and Preparation Checklist
- Conducting a Practical Mediation Exercise
Day 3
- Enhancing Mediation Practice Productivity
- Co-Mediation Techniques
- Formulating Confidentiality Agreements
- Creating Environments Conducive to Dialogue
- Effective Management of the Mediation Process
- Structuring Agendas and Clarifying Issues
- Oversight of Joint Meetings
- Formulating and Evaluating Settlement Options
- Implementation of a Practical Mediation Exercise
Day 4
- Team and Multiparty Mediation & Conflict Coaching
- Strategies for Managing Multiparty Mediations
- Approaches to Address Challenging Dynamics and Intense Emotions
- Techniques to Break Deadlocks and Move Toward Closure
- Securing Formal Agreements or Settlements
- Execution of a Practical Multiparty Mediation Exercise
- The Advantages of Conflict Management Coaching
- Development of Conflict Coaching Skills
- Pre and Post Mediation Coaching Techniques
Day 5
- Navigating Cross-Cultural Mediation
- The Significance of Culture for Mediators
- Understanding Diverse Cultural Values
- The Role of ‘Face’ in Mediation
- Patterns of International Communication
- Guidelines for Mediators in Cross-Cultural Contexts
- Adherence to Codes of Ethics and Standards of Practice
- Development of Individual Action Plans
- Conclusion with Summary Session and Q&A
